Front of house volunteer

 
 

Would you like to be the welcoming face of our Heritage Centre?

Purpose of the role

Front of House volunteers welcome visitors to the visitor centre, enhancing the visitor experience by answering questions about the site, helping visitors navigate the cemetery and engaging them in discussion about history, death and memory. Front of House volunteers also play an essential role ensuring the smooth and safe running of the Heritage Centre. During quiet periods Front of House volunteers will support the staff team with administrative tasks. This role is perfect for people who enjoy talking to new people and a passion for sharing the heritage of the site with wider audiences.

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Further information

Key responsibilities:

  • Welcome visitors into the visitor centre.

  • To be friendly and informative.

  • To answer visitor questions about the site and the project.

  • To engage visitors in discussions about history, death and memory.

  • To maintain interactive aspects of the Heritage Centre

  • To understand and implement policies related to security and health and safety.

  • Share your enthusiasm for the cemetery, its history and importance.

  • To provide administrative support when necessary.

What we are looking for:

  • People who are comfortable speaking to a wide variety of visitors.

  • People who are reliable and vigilant in relation to safety policies.

  • People who are happy to work independently or as part of a team.

  • Confident and engaging communicators able to inspire a variety of audiences.

  • Positive, reliable and presentable people.

  • Enthusiasm for learning about the cemetery and its stories.

  • Basic IT skills.

  • Low to moderate level of fitness.

What’s in it for you?

  • The opportunity to develop your skills in providing a great visitor experience.

  • The opportunity to meet and share experiences with people from different backgrounds.

  • The opportunity to develop your knowledge of history and culture and share with others.

  • An enjoyable experience, working as part of a dedicated team.

  • Full induction and training on all aspects of the role with ongoing support.

  • Social events and outings planned exclusively for volunteers.

  • Travel expenses covered within 10 miles.

  • Refreshments while on site.

  • A regular newsletter.

Availability:

We are currently looking for volunteers able to cover shifts Monday - Thursday mornings (9:30-13:30) and Sundays (9:30 - 13.00 and 13.00 - 16:30). We ask volunteers to be available for one shift a month as a minimum. Shifts will include time for tea and lunch breaks.

 
 
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